Prepare yourself for the Spa Experience
Whether it’s your first time here, or your first time at any spa, we want you to feel relaxed and comfortable from the moment you step through our door. Below is a list of frequently asked questions we hope will make your visit with us more enjoyable.
What should I wear?
You can come in any clothes you’d like. Just be sure you’re comfortable. You are more than welcome to also bring a bathing suit for use of our steam shower and hydrotherapy tub. For our guests enjoying multiple services, we will provide you with a robe and slippers. These can be worn throughout your day in our spa, and your belongings will be safely stowed away in a personal locker. You can help us maintain an atmosphere of relaxation by leaving pagers and cellular phones at home or turned off inside your locker.
May I request a male or female therapist?
Absolutely! Our number one concern at Cloud Nine is your comfort. All of our therapists are sensitive to guests feeling comfortable during treatments. Appropriate draping practices are always observed. We suggest you wear only your robe and slippers for optimum comfort. However, if you would feel more comfortable, undergarments may be worn.
Is tipping appropriate?
Tipping is welcomed. A general guideline for salon and spa services would be between 10% and 20%. You may include your tips in the total price of your service when you check out, or you may tip your service providers individually at the time of service. Gratuity can be added on Visa, MasterCard, Debit Cards with a Visa or MasterCard logo, or on a check. If you choose to provide gratuity in cash, envelopes are provided in the waiting area for your convenience; please ask the receptionist or spa attendant if you need any assistance.
How early should I arrive?
To enjoy the full value of your spa experience, we suggest that you arrive a minimum of 15 minutes prior to your first appointment to allow us time to familiarize you with our facility. Furthermore, this time is used to fill out any necessary paperwork and get you comfortable in a spa robe and slippers should you need them. Arriving late will shorten the precious minutes of your spa treatment. Remember, regardless of how late you start, your treatment will end on time so that our next guest isn’t delayed. In addition, if you are early for your appointment, extra time can be spent relaxing in our hydrotherapy tub or steam shower.
What if I need to reschedule my appointment?
Cloud Nine understands that at times it may be necessary for you to cancel or reschedule your spa or salon appointments. We require 24 hours advance notice of any cancellations or reschedules to avoid being charged half-price for any pre-booked service.
Can you accommodate groups of people?
Yes! We love groups, which is why people love to celebrate with us. We’ve helped people celebrate proms, weddings, graduations, bridal showers, baby showers, new jobs, retirements and even divorces! We’re a fun bunch—we’ll celebrate anything with you! We can accommodate groups as large as 15; all we ask is that you give us plenty of notice when you’re scheduling so we can ensure that all the little details will be taken care of. If possible, have your guests compile a list of services they are interested in getting before scheduling so that we can be sure to get everyone in for the services they want.
I’m pregnant—is it safe for me to use spa services?
It is safe, although you should avoid using deep heat or pressure. We recommend our pregnancy massage for comfort and relaxation. This can be exchanged for any massage in our spa packages. Please inquire about other appropriate facials and body treatments for expectant mothers.
SPA RESERVATIONS / CANCELLATIONS
To make your reservations, please call us at 480-598-3429.
Reservations are subject to availability. We recommend that you schedule your spa treatment/services at least two to three weeks in advance so that we can meet your scheduling requests. A credit card will be required to guarantee services at the time of booking. A 24-hour cancellation notice is required to avoid a half-price charge for any scheduled services.
If you should have any other questions, feel free to give us a call at 480-598-3429 for the Tempe location or 480.883.7737 for the Chandler location.