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Covid-19 Policies

Cloud 9 has always followed strict disinfectant protocols, and continues to put the health and well being of our staff and guests as top priority. When arriving for your appointment, you will notice several safety enhancements that include the following.

All stations and tools will be sanitized after every guest.

All touch points throughout the salon/spa will be sanitized every hour.

Masks are now optional for our guests. If you would like to request that your stylist wear a mask during services we will honor that request, no questions asked. Our spa team will continue to wear a mask during services.

We will be restricting the number of guests inside the salon. This means no friends/children may accompany you to your appointment. If the client is a minor, (1) guardian will be allowed to accompany him/her.

If you are feeling ill with fever or cough, we kindly ask that you reschedule your appointment.

Keeping you safe while you care for yourself is our goal.

We kindly ask that guests with fevers, respiratory symptoms or who have been exposed to Covid-19 within 14 days, do not enter the building.

Each of our staff is licensed in sanitation and disinfection. All touch points are thoroughly sanitized between each guest with medical grade disinfectant.

One person at a time, please! With the exception of caretakers, we ask that no children or guests accompany you to your appointment.

If you have questions or concerns, please call or e-mail to Info@cloudninespa.com.


As a courtesy to our guests and stylists, appointments must be cancelled within 24 hours to avoid a cancellation fee of 50% of the scheduled service. No shows will be charged a fee equal to 100% of the scheduled services.

Returns and Adjustments:
Products may be returned within 30 days of purchase. All product s must be at least ¾ full to be accepted for return.
All services are non-refundable, however we proudly offer complimentary adjustments within 10 days of the original service.

For the safety of your little ones, we ask that children under 13 be accompanied by an adult at all times. Guardians must be present for the consultation portion of all services for children under 18